Help from the team that built it.
No chatbot wall, no first-line script-readers. Email us and you reach someone who knows the platform end-to-end.
What to send us
Three types of request, all to the same inbox.
General questions
How-to questions, config changes, new user setup, document upload help — anything you'd ordinarily search a help centre for.
Bug reports & feature requests
Something not working as expected, or an idea for how the platform should evolve. Include screenshots and the building name when you can.
Service incidents
Platform down, intercom not routing, EV charger offline at scale. Mark the subject line URGENT so it gets escalated ahead of the queue.
What's included with your subscription
Email support for building operators
Managers, committee members, and admin staff with platform access.
Resident escalations
If a resident hits a platform bug your team can't resolve, escalate the ticket to us and we'll work it directly.
Onboarding for new buildings
We help configure the building, import unit lists, and brief your team on the dashboard.
Hardware incident triage
For intercoms, EV chargers, and metering supplied by us. Field service is arranged via your account.
Quarterly product updates
Release notes covering what shipped, what's coming, and what changed.
Before you email
A few common things have ready answers.
Ready to email?
Include your building name and a screenshot if you can — saves a round trip.
For sales or general enquiries: hello@automatedlife.com.au