Defect Management
Track and resolve building defects from one dashboard. Residents report with photos; managers triage, assign contractors, and close with completion evidence.
The problem with scattered defect reporting
Building defects get reported by email, text, phone call — scattered everywhere. Nothing gets tracked. Residents don't know if their issue was even seen, let alone actioned.
Manager's View — Web Dashboard
Categorised defect reporting
Fire safety, plumbing, electrical, HVAC — every issue categorised and prioritised.
Assignment & tracking
Assign defects to staff or contractors. Track progress from open to resolved.
Photo & document attachments
Residents attach photos when reporting. Contractors upload completion evidence.
Overdue alerts
Automatic alerts when defects exceed response SLAs.
Resident's View — Mobile App
Report issues in seconds
Residents see every defect in the building — filtered by status, priority, and category. Each report shows what's wrong, where, who reported it, and when it's due. No more chasing the building manager for updates.
- Snap a photo and submit a defect in under 30 seconds
- Real-time status updates — open, in progress, resolved
- Push notifications when your defect is actioned
Report. Assign. Resolve. Repeat.
Residents report issues from the app with photos. Managers triage and assign from the dashboard. Everyone sees the status in real time.
Want to see defect management in action?
Get in touch for a live walkthrough tailored to your buildings.
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